Privacy Policy

We may collect personal information when you interact with the Udderly Cool website. The information we collect depends on how you use the site.

Contact form information

When you use the contact form, we may collect your name, email address, subject and message. Contact form messages are sent to: info@udderlycool.co.uk.

Newsletter information

If you subscribe to our newsletter, we may collect your email address, subscription preferences and information relating to your subscription or unsubscribe activity.

Technical information

The website may automatically process technical information such as your IP address, browser type, device type, operating system, pages requested, date and time of requests, and website security and connection information. Some technical information may be processed by Cloudflare, which provides website infrastructure, delivery and security services.

We may use personal information to:

• Respond to customer enquiries
• Provide customer support
• Communicate about Udderly Cool products
• Send newsletters where you have subscribed
• Operate and maintain the website
• Protect the website from security threats and abuse
• Diagnose technical problems
• Meet legal obligations
• Establish, exercise or defend legal claims where necessary

Udderly Cool does not sell personal information.

Under UK data protection law, we rely on the following lawful bases:

Legitimate interests

For responding to enquiries, operating the website, maintaining website security, preventing fraud and misuse, and managing normal business communications.

Consent

For newsletter subscriptions and for optional cookies or similar technologies where consent is legally required. You may withdraw consent at any time.

Steps before entering into a contract

Where you contact Udderly Cool about entering into a business or purchasing relationship.

Legal obligations

Where information must be processed or retained to comply with applicable law.

Newsletter subscribers may receive information about Udderly Cool products, product updates, offers, promotions and brand news.

Newsletter signup is optional. Using the contact form does NOT automatically subscribe you to marketing emails. You can unsubscribe at any time, or contact info@udderlycool.co.uk to request removal.

Limited information may be retained after unsubscribe to ensure you are not accidentally added back to marketing communications.

The website contact form collects your name, email, subject and message. Messages are sent to: info@udderlycool.co.uk.

This information is used only as reasonably necessary to manage and respond to your enquiry. Submitting the contact form does not automatically subscribe you to marketing.

The Udderly Cool website does not operate an online checkout.

We do not collect payment card information, bank details, Amazon account information or checkout information through this website. When you click a Buy on Amazon button or Amazon product link, you are redirected to Amazon, and purchases are completed on Amazon's website.

Amazon is responsible for its own collection and processing of personal information in accordance with Amazon's privacy policies and terms. The Amazon links used on this website are normal product links and are not described as affiliate links.

The website uses Cloudflare for website infrastructure, delivery and/or security.

Cloudflare may process technical information such as IP addresses, traffic information, browser and device information, security information and technical website requests. Some processing may occur outside the United Kingdom, and appropriate safeguards are used where required under UK data protection law.

At the moment, the Udderly Cool website does not use Google Analytics, Meta Pixel, TikTok Pixel or Google Ads tracking.

Additional analytics or advertising technologies may be introduced in the future. If they are, this Privacy Policy and any Cookie Policy will be updated accordingly. Where consent is legally required, non-essential analytics or advertising technologies will not be activated until the appropriate consent has been obtained.

The website may use cookies or similar technologies required for website operation, security, functionality and remembering cookie preferences.

Optional analytics or advertising cookies may be introduced in the future. You can read more in our Cookie Policy.

Personal information may be processed or shared where reasonably necessary with:

• Website infrastructure providers
• Cloudflare
• Email and communications providers
• Website or IT support providers
• Professional advisers where necessary
• Regulators, courts or law-enforcement authorities where legally required

Udderly Cool does not sell personal information.

Some service providers may process information outside the United Kingdom. Where applicable, appropriate safeguards or recognised UK data-transfer mechanisms are used.

Customer enquiries

Normal contact-form enquiries and related correspondence will generally be retained for up to 24 months after the last meaningful communication. Information may be retained longer where reasonably necessary for legal requirements, regulatory requirements, disputes, or for establishing, exercising or defending legal claims.

Newsletter subscribers

Newsletter information may be retained while you remain subscribed. After unsubscribe, limited information may be retained to record the opt-out.

Technical information

Technical and security information may be retained for periods reasonably necessary for website operation, security, fraud prevention and technical troubleshooting.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure and destruction.

No website or electronic system can be guaranteed to be completely secure, and we cannot promise absolute security.

Under UK data protection law, you may have rights including access, rectification, erasure, restriction of processing, objection to processing, and data portability where applicable. You also have the right to withdraw consent where processing is based on consent.

You have the right to object to the use of your personal information for direct marketing.

To exercise your rights, please contact us at info@udderlycool.co.uk. We may need to verify your identity before fulfilling a request.

Udderly Cool does not currently use personal information collected through the website to make solely automated decisions that produce legal or similarly significant effects on individuals.

The Udderly Cool website is not specifically intended for children.

We do not knowingly seek to collect personal information from children through the website. If you believe information relating to a child has been submitted inappropriately, please contact us at info@udderlycool.co.uk.

This website contains links to external websites, particularly Amazon. When you leave the Udderly Cool website, the external website is responsible for its own privacy practices. We encourage you to review the privacy policies of external websites before submitting personal information.

If you have concerns about how your information is handled, please contact us first at info@udderlycool.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

We may update this Privacy Policy when there are changes to the website, services, technologies, data-processing practices, or legal or regulatory requirements. When we make changes, we will update the Last updated date displayed at the top of this page.