Terms & Conditions

These Terms & Conditions govern the use of the Udderly Cool website. By using the website, you agree to use it in accordance with these terms and applicable law.

The Udderly Cool website is primarily an informational website that promotes Udderly Cool products and directs customers to Amazon for purchases.

Udderly Cool is a brand owned by Teblet Holdings Limited. This website is operated by Lupol Limited, which also distributes Udderly Cool products.

Teblet Holdings Limited owns the Udderly Cool brand. Lupol Limited operates and maintains this website, distributes Udderly Cool products and sells them through Amazon.

You may use the website for lawful personal and commercial information purposes. You must not:

• Use the website unlawfully
• Attempt to gain unauthorised access to the website or its systems
• Interfere with the operation or security of the website
• Introduce viruses, malware or harmful code
• Scrape, copy or misuse website content in a way that infringes intellectual property rights
• Misrepresent your identity when contacting Udderly Cool
• Use the website in a fraudulent or abusive manner

Udderly Cool may restrict or block access where necessary to protect the website, its users or its systems.

Udderly Cool aims to ensure that product information shown on the website is accurate and up to date. Product information may include product descriptions, sizes, packaging, ingredients, directions, product images, intended use and product benefits.

However, minor changes may occasionally be made to packaging, labels, product presentation, product photography and product information.

You should always check the product packaging, instructions and warnings supplied with the product before use. Where information on the physical product packaging differs from general marketing information on the website, you should follow the product label and instructions supplied with the product.

Information on the Udderly Cool website is provided for general product information only. It is not intended to provide medical advice, diagnose a medical condition, or replace advice from a doctor, pharmacist or other qualified healthcare professional.

You should use Udderly Cool products according to the directions and warnings provided with the product.

If you have concerns about whether a product is suitable for you, seek appropriate professional advice before use.

The Udderly Cool website itself does not operate an online checkout.

The website does not collect payment card information, bank details, Amazon login information or checkout information.

Customers who click a Buy on Amazon button or Amazon product link will be redirected to Amazon. The purchase is completed through Amazon's website.

The Amazon links used on the Udderly Cool website are normal product links.

Lupol Limited is the seller of Udderly Cool products sold through its Amazon store.

Orders are fulfilled using Fulfilment by Amazon (FBA). This means Amazon may provide services including warehousing, packing, shipping, delivery, customer service relating to fulfilment, and processing returns and refunds through Amazon's systems.

Lupol Limited supplies its products to Amazon fulfilment centres for storage and fulfilment. Amazon providing fulfilment services does not mean Amazon owns the Udderly Cool brand or replaces Lupol Limited as the seller where Lupol Limited is shown as the seller on the Amazon listing.

Product prices, availability and delivery information are displayed on Amazon.

The Udderly Cool website does not guarantee Amazon prices, promotions, stock levels, delivery times or Amazon availability. These may change without notice.

Where there is a difference between information shown on the Udderly Cool website and the current Amazon listing, the current information shown during the Amazon purchase process should be checked before completing the order.

Orders placed through Amazon are shipped and delivered through Amazon's fulfilment system. Delivery times, tracking, delivery options, delivery charges and delivery locations are managed through Amazon and are shown during the Amazon checkout process.

Customers should use their Amazon account or Amazon customer service for delivery-related enquiries.

Returns and refunds for purchases made through Amazon are generally processed through Amazon's return and refund system. Customers should normally initiate a return from their Amazon account, their Amazon order history, or Amazon customer service.

Amazon manages the practical fulfilment and processing of returns for products supplied through Fulfilment by Amazon.

Nothing in these Terms & Conditions affects or limits any statutory rights that consumers may have under applicable UK consumer law.

If you receive a product that is faulty, damaged, incorrect or not as described, you should normally report the issue through Amazon using your order details.

You may also contact Udderly Cool at info@udderlycool.co.uk where appropriate.

Your statutory consumer rights are not excluded or restricted by these Terms.

When you leave the Udderly Cool website and use Amazon, your use of Amazon is also governed by Amazon's own conditions of use, privacy policies, checkout procedures, delivery policies, and return and refund procedures.

Udderly Cool does not control Amazon's website, platform availability or technical systems.

The website may include links to Amazon and other third-party websites. External websites are operated independently, and Udderly Cool is not responsible for the availability of third-party websites.

Third-party websites may have their own terms and privacy policies. Visitors should review those policies where appropriate.

The Udderly Cool name, branding and logos are owned by Teblet Holdings Limited. Unless otherwise stated, the website text, graphics, product photography, website design elements, marketing materials and other original website content are owned by or licensed to Lupol Limited.

You may view the website for personal use. You must not reproduce, republish, distribute, modify or commercially exploit website content without prior permission, unless permitted by law.

Udderly Cool aims to keep the website available and functioning correctly. However, continuous or uninterrupted access is not guaranteed.

The website may occasionally be updated, changed, suspended, temporarily unavailable or maintained. Udderly Cool may change or remove website content where reasonably necessary.

Reasonable efforts are made to keep website information accurate. However, minor errors may occur, content may become outdated, product information may change, and third-party information such as Amazon availability may change independently.

Where an error is identified, Udderly Cool may correct it without prior notice.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence where liability cannot legally be excluded, fraud or fraudulent misrepresentation, consumer rights that cannot legally be excluded, and other liabilities that cannot lawfully be excluded.

To the extent permitted by law, Lupol Limited is not responsible for losses caused solely by third-party website outages, Amazon platform technical failures, events outside reasonable control, misuse of the website, or failure to follow product directions or warnings, where relevant.

If you contact Udderly Cool through the website or email, you must not submit content that is unlawful, abusive, threatening, fraudulent, malicious, infringing or designed to interfere with website systems.

Udderly Cool may decline to respond to abusive, fraudulent or malicious communications.

Use of personal information is governed by the separate Privacy Policy. You can also read our Cookie Policy.

These Terms & Conditions may be updated from time to time to reflect website changes, product or service changes, changes to Amazon fulfilment arrangements, legal requirements, regulatory guidance and business changes.

When changes are made, the "Last updated" date shown at the top of this page will be updated. Visitors should review the current version when necessary.

These Terms & Conditions are governed by the laws of England and Wales.

Consumers retain any mandatory legal protections and rights applicable to them.